GENERAL QUESTIONS ABOUT Oakland Family Services


Who provides the services?

Services are provided by qualified psychiatrists, social workers, psychologists, counselors, child development specialists and teachers who have attained the appropriate levels of education and certification or licenses required to provide the services. Some services may be provided by interns or volunteers who have been thoroughly trained and work under the supervision of the professional staff. You may request information related to your service provider's credentials at any time.

What if I have a complaint?

    • Oakland Family Services strives to be customer focused and responsive to your questions and concerns. If you have a problem and you are not satisfied with the response from your provider or other staff, you may refer the matter to the Rights Advisor at (248) 858-7766 ext. 1217.
    • Your Rights Advisor will work with you to attempt to reach a satisfactory solution to your complaint or problem. If this is not possible, your Rights Advisor will inform you of alternative ways to pursue your rights.

Is my service confidential?
State and federal laws guarantee that your treatment is afforded confidentiality except under certain circumstances. Please discuss any specific questions you may have with your service provider about when we can keep your confidentiality and when we cannot.

How do I learn more about becoming a sponsor or donor for Oakland Family Services?
There are a couple of options. You can print out then complete the donation form and either mail or fax to Oakland Family Services or you can contact a customer service representative at the office most convenient to you. Make sure you check out the Oakland Family Services Locations.

As a company, what are my sponsorship opportunities?
Oakland Family Services welcomes the opportunity to partner with businesses, and there are many sponsorship options.  For more information please contact our Development Department at 248-858-7766 or by email.

How do I receive more information about Oakland Family Services?
If you desire we can send you our newsletter or our annual report.  All we need from you is your contact information. Please take a second and complete the form on our feedback page and designate what information you would like to receive.